CALL US: 218-739-3383
Companion Animal Hospital
405 Western Avenue
Fergus Falls Minnesota
POLICIES
Appointment Policies
New Clients
When you call to schedule your first appointment with us you will be asked to place a $50 non-refundable deposit for that appointment. This $50 will be applied to that appointment upon check out. If you need to reschedule your appointment, we are requiring at least 1 business day notice. The deposit will be applied to your rescheduled appointment. If you miss your appointment or do not give ample notice you forfeit your deposit.
​
Late Cancellations, No Call, No Show
The health and happiness of our patients and their families is our number one priority here at Companion Animal Hospital. When you make an appointment, you are reserving the veterinary staff's time. With veterinary services being in high demand when you miss your scheduled appointment it is taking away the opportunity for another patient's health care needs to be met.
​
You will be considered a "No Call, No Show" if:
-
you fail to appear to a scheduled appointment
-
you provide less than 1 business days' notice of changes to an appointment
-
you arrive for your appointment after xxx minutes of the scheduled start time
​​
Deposit Requirement for No Calls No Shows
A $50 nonrefundable deposit will be required for all No Call, No Show, and Late Cancellations when scheduling future appointments. This $50 will be applied to that appointment time. If you have to reschedule your appointment and have given 1 business days' notice the deposit will be applied to the next appointment. If Companion Animal Hospital needs to cancel or reschedule your appointment for any reason you will not be penalized for our changes to the schedule.
​
​
Prescription Policy
In accordance with the Minnesota Veterinary Practice Act, all prescriptions, including veterinary prescription diets, must be dispensed in the context of current veterinary-client-patient relationship. This relationship exists when a patient has recently been seen and examined by a veterinarian. At Companion Animal Hospital, we consider a current veterinary-client-patient relationship to exist if the patient has been seen within the last year by one of our veterinarians.
​
If your pet has not been examined by one of our veterinarians in over one year, we will not refill your prescription, including prescription diets.
Respect & Kindness
In recent years, pet ownership in the United States has skyrocketed. This has created an increase in pets that need to be seen by veterinary clinics. We make every effort to get pets seen as soon as possible, especially for sick patients. Unfortunately, there may be times when your pet is not able to be seen as soon as we would like.
​
We understand that you are worried about your pet, but due to recent client behavior, we feel the need to address the toll it is taking on our team. This serves as notice to everyone that unrealistic expectations and demands will not be tolerated.
​
We are committed to dealing with all clients fairly and impartially and to providing a high standard of service. With that said, we do expect our staff to be treated respectfully and unacceptable behavior such as yelling, swearing, demanding or rude behavior of any kind will not be tolerated. In situations where a client is clearly demonstrating unacceptable behavior to a staff member, we will support our employees and their decisions when it comes to protecting themselves from emotional and/or physical abuse.
​
Abusive, threatening language/actions will result in immediate termination of service.
​
Companion Animal Hospital has a duty to ensure the safety, emotional well-being and welfare of our staff. We reserve the right to refuse service to anyone at any time.
​
​